STORE POLICY
Transparency & care
At Lily & Phantoms Doggy Treat Barkery, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for, please contact us.
SHIPPING & DELIVERY
We charge a flat rate of $14 for shipping across Canada. Unfortunatly we cannot ship across the U.S. border as they have strict policy about homemade dog treats.
We offer free local delivery and pick up as well. Please wait for a confirmation email before you pick up your order, if thats is your chosen method.
RETURN POLICY
We do not accept returns, however, if something is wrong please reach out to us and we will do our best to correct the situation.
Production Time
At times we may run out of a specific flavour of treat, if this happens with an item you have purchased,please be patient, we will bake a fresh batch and have it ready to ship out within 2-3 days. We will notify you if this happens.